Twitter Mass Suspends Accounts

• 

  Lori said,

  I’m glad to see that it’s just not me… however it’s very frustrating. I submitted a support request over 2 hours ago and it has yet to be assigned to anyone yet! It’s not like I can’t run my business without Twitter, but it sure is helpful. Lori

• 

  Twitter_Tips said,

  Actually, the support request link was removed. But it still exists: http://twitter.zendesk.com/requests/portal/new

• 

  MouseMagicHD said,

  I was caught in the whole spammer net that Twitter has launched. I do have a personal account and my business account (business is the one suspended) so I am not 100% down but my business is hosting/MCing a live video teleconference tomorrow and I was going to use twitter to remind people of that event.

• 

  Al Ferretti said,

  Thanks for the article and update. I am currently suspended. Have been assigned but nothing but an automated reply. I see @delbius from @spam sent out an update a 10 minutes ago stating…. “Heading home to clean things up. Movie was good, expect things on Twitter to be back to normal in prob 4 hours or so”
  Any help you can provide is greatly appreciated.

  @alferretti

• 

  Dahlia Madison said,

  my twitter account, @dahliamadison, was also suspended later this afternoon. i’m not a spammer, use twitter mostly to send social tweets and the occasional business tweet.

• 

  Tyler said,

  My account was suspended this afternoon sometime between 3 and 4: @tylerbraun.

  Luckily it was brought back to life late tonight. I never got a reply to my email as to why it was suspended.

• 

  David Tomen said,

  Much to my surprise I was suspended yesterday and am back up today. No explanation and I don’t expect any. Sounds like growing pains to me.

• 

  JD said,

  Happened to me as well but thankfully they’ve restored the account. This is worrisome because I depend on Twitter to keep in touch with colleagues and what’s happening in my industry. I love Twitter but this has certainly made me re-think my dependence on the platform as a serious communication tool. They’re doing a great job but this was troublesome nonetheless.

• Dagbok för 06 July 2009 | En sur karamell said,

  [...] Twitter Mass Suspends Accounts — 03:49 via Google [...]

• 

  Patrick OMalley said,

  My friend @hank_phillippi had her account suspended, even though she didn’t break any rules, and is new to Twitter, so I’m afraid she’ll just get disillusioned by this

• 

  kate said,

  yep, i had two of my three accounts suspended and here is the message I received from twitter support

  “we resolved a number of issues last night that could have led to this (see status.twitter.com).”

  back to normal again and you can find and follow me again @colorexpert

• 

  Nhat said,

  After 3 days, its finally being processed. Now, just not sure when the will reactivate me.

  I think they have a revenue model now for Twitter. I would be willing to pay for a reasonable monthly service around 7.99-14.99 for guaranteed up-time, verification & customer service… even in Chat form.

  PLEASE PLEASE turn me back on ASAP Twitter.
  @NhatPham

• Mosey along now, tons of accounts suspended on twitter | Welcome to TwitterWatchDog.com said,

  [...] Parr with Mashable and Matt Singley quickly reported on the influx and wave of twitter account  suspensions and what you can do about [...]

• 

  Steph said,

  My account has been suspended too, earlier today, and I still can’t find a really valid reason for that. Request sent, all I can do now is .. wait. And hope :/

• New Spam On Twitter: Tattle Tales » Matt Singley | Social Media Optimization said,

  [...] pleased that the Twitter team makes great effort to suspend spammers (except when they accidentally mass suspend legitimate accounts), but we really are missing something more: a global Twitter blacklist.  These services already [...]

• 

  glenna williams said,

  I had only been on Twitter a few weeks. I’m suspended and I know I am not a spammer. I follow almost the same number which follow me. Pretty much all are craft and sewing interests. I’ve read the rules and do not believe I broke them. I wish I knew If I did something to cause this.

• What It’s Like To Be #TwitterSuspended « Modelsupplies said,

  [...] Please comment if you were left off this list or sign this PETITION by @MattSingley and I will update this post FREQUENTLY, so please refresh the page! See Related Article. [...]

• Help! My Twitter Account is Suspended!! | Social Media DIY Workshop said,

  [...] a list of Matt Singley’s suggestions for what to do when your Twitter account is [...]

• 

  modelsupplies said,

  Welcome HOME, Mari~! It really was bizarre! I think I left out a few emotions in the range~! LOL Thank you so much for commenting! xoxo

  This comment was originally posted on http://modelsupplies.wordpress.com/)“>Modelsupplies

• 

  simplevitality said,

  Yes, it caused me a lot of grief. Glad to be back.

  http://twitter.com/mtnmd

  @mtnmd

  Thanks!

  This comment was originally posted on http://modelsupplies.wordpress.com/)“>Modelsupplies

• 

  mattsingley said,

  So I have folks like @mashable and @latimesnystrom linking to me tonight, and I now have a BASIC Wordpress page http://bit.ly/sTcSa

  This comment was originally posted on Twitter

• 

  nikkelin said,

  @MaryXJ Någon typ av större misstag: http://tr.im/r219

  This comment was originally posted on Twitter

• 

  nikkelin said,

  @dekaminski Vet inte säkert. Inte han heller. Men det är ngt som är buggigt här: http://tr.im/r244

  This comment was originally posted on Twitter

• 

  mattsingley said,

  RT @mattsingley Twitter Mass Suspends Accounts » Matt Singley | Social Media Optimization http://cli.gs/jN6j5

  This comment was originally posted on Twitter

• 

  twittes said,

  Twitter Mass Suspends Accounts: Sin Descripción http://tinyurl.com/qrwwpg

  This comment was originally posted on Twitter

• 

  twittes1 said,

  Twitter Mass Suspends Accounts: Sin Descripción http://tinyurl.com/qrwwpg

  This comment was originally posted on Twitter

• 

  twittea said,

  Twitter Mass Suspends Accounts: Sin Descripción http://twurl.nl/05r4ah

  This comment was originally posted on Twitter

• 

  Beth Layne said,

  I was one of the ones suspended as well! It was frustrating to say the very least!

  This comment was originally posted on http://modelsupplies.wordpress.com/)“>Modelsupplies

• 

  LoriGama said,

  RT @mattsingley Twitter Mass Suspends Accounts » Matt Singley | Social Media Optimization http://cli.gs/jN6j5

  This comment was originally posted on Twitter

• 

  sage said,

  Whew! I thought I was the only one! I took my account’s suspension very personally! Suffered some MAJOR twitter withdrawal symptons yesterday!

  Thanks for the tip on the Twitter employee extraordinaire – I will be keeping that name handy!

  http://twitter.com/randomsandiego

  ~ sage

  This comment was originally posted on http://modelsupplies.wordpress.com/)“>Modelsupplies

• 

  Mutia said,

  Banned once. Ticket sent out and The Support Desk says about “Spam Cloud” problem. Not really sure what does it mean exactly. Any explanation about that Anita?

  This comment was originally posted on http://modelsupplies.wordpress.com/)“>Modelsupplies

• 

  modelsupplies said,

  No explanation yet…Twitter says all were using TweetLater, but it is not a violation of their terms. I tried to schedule one tweet w/TweetLater & it did not work. I was using HootSuite for timed tweeting.

  This comment was originally posted on http://modelsupplies.wordpress.com/)“>Modelsupplies

• 

  Charlene said,

  Kelli: Thanks. I hope that by posting instructions to resolve the situation, I can help lots of people avoid the frustration of wading through their help system. Losing Twitter is bad enough!

  This comment was originally posted on http://blog.crowinfodesign.com/)“>From The Crow’s Nest

• 

  @PearceSmithwick said,

  I landed here following @mattsingley’s original tweet. Though this has not happened to me personally, I know several who were affected by this. I will be passing along your steps to take following a suspension and bookmarking this for future ref.

  Thanks for being thorough – great info.

  @PearceSmithwick’s last blog post..PearceSmithwick: @KimSherrell – Letting Armin guide me down the "Spiral" to a state of concentration – http://tinyurl.com/lo2gq8

  This comment was originally posted on http://blog.crowinfodesign.com/)“>From The Crow’s Nest

• 

  jose said,

  Your experience with being suspended from Twitter and encountering various hoops to jump through to be reinstated mirrors what I experienced.

  I actually retweeted a ridiculous spam tweet that used a hashtag incongruous with what they were spamming about. (In fact, I had found that spam tweet by searching for that hashtag.) I thought the tweet randomly using a trending #hashtag to peddle its bawdy wares was funny and that others would find it funny, too. That was what led to my initial suspension.

  Apparently, when a Twitter user and their tweets are flagged as spam, Twitter’s system searches for occurrences of the text of those tweets and suspends the accounts of anyone whose tweets contain that text – including retweets.

  Fair enough, but as you mentioned, there was no warning or indication that my account was suspending except being unable to log in.

  That there is currently is no way for Twitter to intelligently decipher the difference between an real user (I had been using Twitter for a year and a half with no prior incident) and an automated spam account was as frustrating as trying to find how to file a report / file for reinstatement, which you have documented here marvelously.

  Having checked out GetSatisfaction.com while in the limbo of not having access to my account, I can tell you that there are plenty of folks there who were seemingly unable to find the correct link. I can also tell you that Twitter seems to avoid or ignore using GetSatisfaction.com despite having an account there.

  Anyway, my reinstatement was relatively swift (in comparison to a lot of folks left languishing in that limbo), but still took over 12 hours to be reinstated. An email response closing my review request and affirming (with out confirming) that it was probably the spam retweet that triggered Twitter to automatically expunge me from their good graces.

  A week later, I was suspended again.

  This time, a friend did some legwork and surmised that my “overuse” of a hashtag could be interpreted as a violation of Twitter’s terms of service. I had used the #robots hashtag (a long running joke amongst friends) while live-tweeting a viewing of the movie Heartbeeps!, starring Andy Kaufman and Bernadette Peters as robots.

  Use of the hashtag was ridiculous and silly, but harmless.

  I went about the same steps to get reinstated, but it actually took the aforementioned friend to advocate via tweeting with Twitter’s @spam account to get me back on board.

  I didn’t hear back about my review request for well over a week. They apologized for the amount of time that had transpired since I initially made the request, but had noted that it looked like my account had been reinstated through other means and that it seemed like everything was okay now.

  There was no specific mention or confirmation of why I was actually suspended this second time around.

  It definitely does pay off to be patient, but it is certainly frustrating to know that anyone’s account can be suspended with no warning and no responsibility to explaining why.

  Twitter is, of course, a free service, but how it handles suspensions is curiously out of step with its otherwise simple interface & cheerful posturing.

  This comment was originally posted on http://blog.crowinfodesign.com/)“>From The Crow’s Nest

• 

  Kristi said,

  What a pain. You managed to make the best of it by doing some investigative journalism and providing some resources for everyone, which does not surprise me. I’m off to bookmark the helpful Twitter resource links you’ve provided. Glad to have you back on Twitter.

  Kristi’s last blog post..June Wrap-Up

  This comment was originally posted on http://blog.crowinfodesign.com/)“>From The Crow’s Nest

• 

  Charlene said,

  Pearce: Hopefully, my post will show up high on Google results now and help others who have no idea where to start!

  Jose: Wow. Thanks for sharing your experience. I found GetSatisfaction as well, but because it seems dusty, I didn’t try using it. And I figure at the rate things change on Twitter, old news would no longer help me.

  Kristi: Thanks for sharing the word about the resources. The more we all know where to look, the easier it is to help each other out.

  This comment was originally posted on http://blog.crowinfodesign.com/)“>From The Crow’s Nest

• 

  Martin Newham said,

  I experienced the same problem – but there is a similar problem that people may not be aware of;

  A lot of tweeters have also been removed from Search & People Search. If you use hashtags to reach out to people because you’re not in search your tweets wont be seen – this also effects @mentions as well.

  Check to see if you’ve been blocked in search;

  http://search.twitter.com/search?q=&from=mjnewham

  .. replace mjnewham with your twitter ID

  Martin Newham’s last blog post..mjnewham: Afternoon people — or is it evening? what time does "evening" start?

  This comment was originally posted on http://blog.crowinfodesign.com/)“>From The Crow’s Nest

• 

  Charlene said,

  Martin: That’s interesting. I haven’t heard of this. Thanks for providing the link and educating us. Martin also wrote about this problem on his blog. Check it out!

  This comment was originally posted on http://blog.crowinfodesign.com/)“>From The Crow’s Nest

• 

  Martin Newham said,

  No problem, people don’t realise they’ve been removed from search, but symptoms include;

  – friends not replying (they never get your tweet)
  – new followers drop in numbers
  – hashtags don’t work

  Its frustrating, and 2,000+ are effected that we know of

  Martin Newham’s last blog post..mjnewham: #social Help! My Twitter Account Is Suspended http://bit.ly/bkJDX

  This comment was originally posted on http://blog.crowinfodesign.com/)“>From The Crow’s Nest

• 

  Karen said,

  What an experience. I was concerned when I read about the retweet of a silly spammer. I attended a conference 2 weeks ago that managed to trend on Twitter. The hashtag was reboot11 (hash sign omitted intentionally). It turns out that scummy types latch on and use your tag with their own. Suddenly, the 600 attendees couldn’t follow the stream because of the clutter. Apparently rebootbritain had the same problem in London yesterday. At reboot11, someone was talking about the scum, so a tweet about that may have lured them out of the woodwork.

  Sad to see the pride of trending something worthy drown in that junk.

  Of course, thanks to you, Charlene, for all your great tweets and blog posts (which are piling up in my very big to-read list)!

  Karen’s last blog post..The joy of sharing ideas

  This comment was originally posted on http://blog.crowinfodesign.com/)“>From The Crow’s Nest

• 

  Temple Stark said,

  Yup, you provided help to others amid your moment of crisis – that’s who you are.

  I’m lucky enough for this not to have happened, but I’ll watch the hashtags a little more (i mostly use ones I just make up anyway. #timetodie)

  I did have my Tweet count double what it actually was for about 10 days. It finally went down – have no idea why though.

  DM numbers started to go down mysteriously yesterday by 10 or 20. It’s back up.

  Lots of little things that – except suspension – don’t matter much. But put it together, it’s a little unsettling. You get the feeling all your favorites, tweets could suddenly disappear forever. …

  In a world of uncertainty, wouldn’t it be nice if …

  Temple Stark’s last blog post..Public Performance Anxiety

  This comment was originally posted on http://blog.crowinfodesign.com/)“>From The Crow’s Nest

• 

  Jeff Moriarty said,

  What the hell…? I just saw a tweet about this and clicked over to your blog. It’s a scary situation as critical as Twitter has become, it is too big for the people behind it to support.

  I had an email snafu with my account, and every ticket I opened to Twitter was just closed without any help. I got lucky and dodged a bullet, but sadly never found any way to get anyone to reply.

  Keep at it! The Twitterverse would just not be the same without @Kinchie!

  This comment was originally posted on http://blog.crowinfodesign.com/)“>From The Crow’s Nest

• 

  Charlene said,

  Karen: I figured that with all of the “celebrity pollution” on Twitter that the days of real events becoming a trending topic were over. I hadn’t heard about the situation you described. I’ve been at a conference where we used Twitter and it was such a great supplement to our interaction. I hope this problem goes away.

  Temple: I see my numbers get flaky, too. In fact, when this happened, I had 899 followers and I wondered if I had been suspended for some follower/following ratio problem at first. If reaching 900 followers was significant. Now, I consider my numbers to be ballpark estimates, and not physical world realities.

  Jeff: I think Twitter’s reporting system has a problem with the displayed status. I wonder if they know about this. I’m hoping someone with access to Ev (or someone else inside Twitter) might share a few snafus with him, just so it is on their radar.

  I really wondered if I was going to have to start all over on Twitter with new accounts. That was unnerving, to say the least.

  This comment was originally posted on http://blog.crowinfodesign.com/)“>From The Crow’s Nest

• 

  Kat Simpson said,

  It WAS a nightmare, Anita – so glad you and a few others were right there to guide us through! Thanks again!

  This comment was originally posted on http://modelsupplies.wordpress.com/)“>Modelsupplies

• 

  Stéphane Harlot said,

  tiens marrant, je fais un peu de raffut autour de cette histoire de suspension … compte rétabli en tout cas c’est une bonne nouvelle

  This comment was originally posted on http://stephaneharlot.posterous.com/)“>Blog

• 

  Stéphane Harlot said,

  même eu un mail d’excuse cette nuit, et en français s’il vous plait

  This comment was originally posted on http://stephaneharlot.posterous.com/)“>Blog

• 

  @askamys said,

  I use a rss feed of followers that gives me their last 10 tweets. I follow on the basis of quality of content. My numbers aren’t huge, but I have no idea how people follow thousands anyway – and have a life.

  There is only one person I would have liked to unfollow publicly, but I knew that doing so wouldn’t have been the high road.

  This comment was originally posted on http://mattsingley.com/blog)“>Singley’s Blog Thoughts

• 

  @askamys said,

  I use a rss feed of followers that gives me their last 10 tweets. I follow on the basis of quality of content. My numbers aren’t huge, but I have no idea how people follow thousands anyway – and have a life.

  There is only one person I would have liked to unfollow publicly, but I knew that doing so wouldn’t have been the high road.

  This comment was originally posted on http://mattsingley.com/blog)“>Singley’s Blog Thoughts

• 

  Matt Singley said,

  @askamys Thanks for the comment Amy, good stuff. You just gave me an idea for a post, “How Do I Follow Thousands Of People And Still Have A Life”? Seriously, I get asked that a lot. The answer is strategy, services and tools. I’ll start drafting it…

  This comment was originally posted on http://mattsingley.com/blog)“>Singley’s Blog Thoughts

• 

  Matt Singley said,

  @askamys Thanks for the comment Amy, good stuff. You just gave me an idea for a post, “How Do I Follow Thousands Of People And Still Have A Life”? Seriously, I get asked that a lot. The answer is strategy, services and tools. I’ll start drafting it…

  This comment was originally posted on http://mattsingley.com/blog)“>Singley’s Blog Thoughts

• 

  david holmes said,

  My account using Firefox said it was suspended this morning, but on Chrome i can sign in just fine!

  This comment was originally posted on http://blog.crowinfodesign.com/)“>From The Crow’s Nest

• 

  Charlene said,

  That is really interesting, David. I haven’t heard of any suspension related to browsers. Have you tried to log in using Firefox since you tried using Chrome?

  Has anyone else had similar results to David?

  This comment was originally posted on http://blog.crowinfodesign.com/)“>From The Crow’s Nest

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