How RFPs are Born [Video]

A big hat tip to @acmackie for sending this over…absolutely hilarious!  If you work in agency land, this requires no further explanation.  If you aren’t in agency land, let me set this video up for you.

An RFP is a “request for proposal”.  People at various levels of responsibility that work at marketing and creative agencies get a lot of these, and they are usually at the last minute.  When multiple agencies are working in unison to try to piece something together for a client, well…it gets a little crazy.  Countless hours of phone calls and a seemingly endless stream of emails begin, all trying to put together a presentation deck (a PowerPoint), taking up dozens or hundreds of labor hours.  As this video mentions at one point, it’s likely that the client won’t even open it. I love the computer-voice line “we may only send you one idea, since the decks we send you, you never even open”, hahaha!

If you live in a world of RFPs, please take a moment from the current deck you are working on and watch this.  You’ll thank me.

6 Things You Need To Know About Running A Social Media Program: The Product

222-facebookThis is part 2 of 6 in the series “6 Things You Need to Know About Running A Social Media Program”. You can read part 1 “The Client” here, it has a full introduction.

I’ve created this list of “things you must know” mostly based upon very positive experiences I’ve had, but also from negative ones…things that I’ve either experienced myself or seen others do. This isn’t a tactical post, I think I write plenty of those. Instead, this is my advice to those that are going to lend their expertise to others, and hopefully by checking these off you will avoid some common mistakes that often result in unmet expectations, from one side or the other…or both.

Know The Product

I think this is the single biggest mistake that I see over and over and over again…lack of product knowledge when you are doing work for somebody else.You may be running a campaign for a durable good or a service. Sometimes it’s just brand awareness so there is not one thing you are pointing to, just the brand. No matter what it is, if you don’t know the ins and outs of what you will be marketing you are doing your client, their customers and yourself a huge disservice. I’ve been invited in to too many conversations that go something like this:

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